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Feature Requests

Tell us how we could make Heartbeat better for you.

I can't see users post, comments on their profil, how I will find what they share? this is chaos to find what they post, clearly if you're not bringing this future I will need to move another platform, this is sucks, sorry guys, I saw young people behind this app and I was like lets go with them cuz they will upgrade fast, but I guess I was wrong. I like your platform cuz you have a voice channel which others dont, but I cant stay just for this sorry. Look how different profile view with one of other platform

dogmencbekir 14 days ago

2

Admins and Moderators need an edit thread/post option

At present, all HB users can only edit threads and posts that they have made themselves. However, Admins and Moderators do not have the ability to edit other user’s threads and posts. One of the key responsibilities of Admins and Moderators is to ensure that all community users are posting content that meets with the culture and code of conduct/anti-harrassment statement of their community. When a member posts something that is a violation of the community rules, or may contain a small element that is deemed inappropriate or unsafe for other users to view, Admins and Moderators do not have the ability to edit that content as necessary. The only options available at present are: The entire thread/post (including all replies) has to be deleted, which is unnecessary if only one word, a phrase, or an image/link needs to be removed/amended and the rest of that thread/post has value to others; Or a DM needs to be sent to the user explaining the issue and asking them to edit their own post, which results in a delay whilst waiting for action to be taken, and risks other users viewing that content in the meantime. Providing Admins and Moderators with an edit option in the three dots pull down menu of each thread/post would enable content to be moderated quickly and appropriately, thereby removing unnecessary distress or risk to the rest of their community.

Dylan MacMillan about 3 hours ago

Feature Request: Native Lead Capture Forms integrated with the HB CRM

As Heartbeat rolls out its CRM, I'd love to see native lead capture forms included as part of that ecosystem — similar to Google Forms in simplicity, but fully integrated with HB contacts and automations. Specifically, this would allow community builders to: Create standalone opt-in forms (name + email) to embed on external sites or share as direct links Have form submissions automatically captured as HB contacts, attributed to a specific offer, resource, or campaign Trigger Workflows from a form submission (welcome email, freebie delivery, nurture sequence) Connect the form to an existing spreadsheet or export contacts easily Right now, capturing leads outside of the Email Gate Resource requires routing through external tools like Google Forms, which creates a disconnected workflow. A native form builder tied to the HB CRM would make Heartbeat a true all-in-one platform for community builders who are also actively building their email lists.

Robyn Starr about 20 hours ago

Feature Request: Text color options in document editor

It would be incredibly helpful to be able to change the color of text within Heartbeat documents — including a custom color picker (hex code input). This would allow for brand-consistent formatting, visual emphasis, and a more polished reading experience for members, especially for communities with a strong brand aesthetic.

Robyn Starr about 21 hours ago

Feature Request: Pulse Chat Organization

As a power user of Pulse, my chat history grows significantly over time and becomes difficult to navigate. I'd love one or both of the following: Folders/subfolders — the ability to organize chats into named categories (e.g., Branding, Launch, Courses) for easier retrieval. Search — the ability to search past chats by keyword or date so I can quickly locate a specific conversation without scrolling through a long list.

Robyn Starr about 23 hours ago

Social Media Links Missing (ex. TikTok & YouTube)

Right now there is only the option to have Instagram in your profile, I’d like for there to be able to be many more listed in my profile and in my members profiles as desired. My largest audience is on TikTok, it’s one of the main social media platforms, and it’s not an option to link at the moment?

Laura Kottlowski 3 days ago

In Progress

Add Vietnamese (vi) as a community language option

Vietnamese is unavailable in Community language settings, causing the UI to fall back to English for Vietnamese community content. General Translation supports vi. Ticket Info Community ID: 8f9c74d7-0acf-4d28-8bbf-0fec358245c8 User email(s) for those affected: heart.beat@plyon.app Issue details (include screenshots and steps taken): The selector currently offers English, es, fr, it, pt, de, pl, nl, ar, and hi. Recent locale additions changed the same 11 files and merged in under an hour. Featurebase request has 1 upvote. Repro Not attempted; this is a feature request.

Linear 3 days ago

Option/Ability to upload a Thumbnail on Videos

This is one of the features nearly all other platforms have that I vetted before deciding on Heartbeat and it would save so much time (vs. a workaround like making sure the first frame of my video was the thumbnail?). I’d like to be able to make my course really well branded and an awesome experience and this will help greatly!

Laura Kottlowski 3 days ago

Improvements to member profiles, please!

Admins should be able to create custom fields (free text, single multiple choice, and multi-picklist) for member profiles, based on what kind of information is important to their community. Currently member profiles are very threadbare and unengaging, plus they lack basic information which could spark connections between members.

carriechristner about 2 months ago