Better Native Video Upload & Limit Increase
I have found a bunch of suggestions that were similar but fragmented as they didn't cover all the issues.
CATEGORY: Featured Request
APPLIES TO: Threads and Chats, and ideally in the future COURSES/DOCS/EVENTS.
PROBLEM 1: Right now, in Heartbeat, we have a limit of 10mb per upload. That is like a 5 seconds video if that.
CONTEXT: Whatsapp, Slack, any other messaging/thread platform, they allow you to upload sizes of maximum 2gb, but they compress the video down to like 50-100mb so the quality is much lower.
If you think on average a mobile video camera shooting 1080p, it is about 5mb per second, so in a 30 seconds video, your video file would be about 150mb. But most of us, can easily shoot a 30 seconds video (and its pretty common).
SOLUTION 1: Increase video limit size to 1gb, but compress the video down.
PROBLEM 2: Unable to upload video via Mobile App. And if you try to upload a file too big, it will just be stuck (grey circle) just stops and you can't cancel it either.
CONTEXT: Most videos are taken via their phones, so on the mobile app, we need to be able to upload it.
SOLUTION 2: Fix the ability the upload videos (larger files) from the mobile phone. And put in the percentage (%) completion when uploading so that the user sees that it is working versus waiting for a long time, and it just being crashed (or file too big, it doesn't display or tell you the error).
Add a cancel button or link just in case they are uploading the wrong video accidentally.
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Comments33
Christopher Lay
Apr 8, 2023
We really need to have better upload limits for both photos and videos.
Max video upload of only 10MB is really shockingly low and embarrassing if you ask me. If this is not increased, it defeats the purpose of even establishing anything on this platform.
Sorcha MacKenzie
May 23, 2022
Yes! When Heartbeat offered unlimited storage I didn’t think it would be unusable because of the tiny file size limit. It’s less than half the amount most emails allow you to attach. For courses it’s just not workable to have such tiny file size limits.
Coach Jeremy Choi
May 23, 2022
Sorcha MacKenzie: Yep. I don't even know if images fall under 10mb anymore with all these high resolution cameras. They keep getting better :)
JM Pepper
Jan 21, 2025
Agree of the limitations of the file upload size for media.
Del Dominguez
Nov 24, 2024
So this "fix" doesn't address the issue AT ALL. We need our MEMBERS to be able to upload/post videos like a WhatsApp group thread. Just add a compression to it like was previously discussed. Having to pay extra for something only admis can do …..ANDDD it has a limit isn't a feature requests addressing our issues, it's side thing that is a band-aid that only makes things awkward and more expensive.
Please mark this as NOT COMPLETE as you haven't addressed our issues in a satisfactory way.
Apr 12, 2024
We now have native video uploading on Heartbeat! Upload up to 50 hours of video content to your community (no limit to file size) for an additional $19/month.
Check it out in Settings > Platform Billing!
Hosting videos on Heartbeat means:
Unlimited streaming
Download prevention
Authentication checks on video load
Detailed video analytics
automatic subtitles
Catherine Mathieu
Apr 12, 2024
Nick Barba Good new! So members can now post videos of any size in the community? If we have a max of 50h how can I manage this?
Nick Barba
Apr 12, 2024
Catherine Mathieu Right now, native video upload is for admins only. But we're open to adding this for members in the future once we have a better idea of how the feature is used by admins :)
Ed Ferrigan
May 29, 2024
Nick BarbaDid the base amt change at all? Is the free version still left with 10mb?
Nick Barba
May 30, 2024
Ed Ferrigan The new file upload limit across platform outside of native video is 100MB (for non-video files) and 10MB (for video files).
Brooke Glaser
Oct 24, 2023
In my courses I have resources that people need to download and use in order to follow along with the lessons. 10mb is nothing: even 200mb would be helpful.
Ed Ferrigan
Jul 4, 2023
Using my mobile device for the entire experience speeds things up considerably so hope that is included in the solution here.
Mariae De Leon
Feb 27, 2023
Hi! I see that this request was made in December of last year, so it's not that old, but I was wondering if the HB team has taken into consideration this request? I would love for us to have the possibility to upload videos bigger than the 10 MB capacity.
Steve Kowarsky
Jan 29, 2023
I am not sufficiently familiar with Courses yet, but it's very critical for our use case that videos within a course are secure. They cannot be downloaded, only viewed within the course. Therefore, I am puzzled by this request. This could rule out our ability to use HB.
Dave Santa Cruz
Jan 10, 2023
i was thinking the same thing.So, I got vidpowr.com to test with this. It was another appsumo deal